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Our Guarantee
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100% Satisfaction Guarantee
For over 35 years, companies like UPS, ExxonMobil, Duke Energy, Southwest Airlines and Amazon.com have trusted in the Safety Award Store to help them increase safety awareness and reward safe employees.
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Exceptional Customer Service
Our dedicated customer service team strives to offer the best customer service. Call it assistance, hand-holding, commitment, friendliness or attention to detail. To us it means going beyond what is expected. We call it SAFECARE and we’re ready to assist you!
- Fast, friendly, & knowledgeable
- Problem resolution with speed
- Willing to go the extra mile
- Dedicated customer care specialists
- Prompt professional service guaranteed
Contact us today! 1-800-289-8635 or email us at customerservice@upgrade.safetyawardstore.com
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Low Price Guarantee
We are committed to offering you the best value for your dollar with the lowest prices — guaranteed! If you find a lower price (excluding taxes, shipping and handling) on an identical item anywhere in the U.S., we'll beat that competitor's price by 10%. Simply provide us with the URL to the website advertisement with the competitor's price.
To apply for the "Low Price Guarantee" please call us at 1-888-289-8635 or email us at customerservice@safetyawardstore.com with the following information:
- Your name
- Your phone number
- Your email address
- Your Safety Award Store Order Number (if available)
- A screen shot that includes the URL of the website displaying a lower price
IMPORTANT:The Safety Award Store reserves the right to accept or decline the request for a refund if it is determined that the comparison of product features is invalid. Does not include closeout or discontinued items. Shipping and tax costs are not included in the comparison.
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Digital Art Proofs
To receive your digital art proof you will need to place an order. After you place your order we will e-mail you a copy of your digital proof within 1 business day for your review. After you carefully review the spelling, product color and imprint color you can let us know if any changes are needed. If not, you can just respond that proof is approved so we can proceed with your order. Please remember production time starts after proof approval is received.
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Free Rush Service
Have a deadline your trying to meet and need it fast? We offer hundreds of products that can ship in as little as 1-3 days at no additional charge. Our customer service specialists are trained to help you get your rush order processed without problems or delays.
Rush order requirements:
- Place order online at www.SafetyAwardStore.com and mark Rush Order or call our customer service department at 1-888-289-8635 FREE.
- Complete order must be received before 12:00 pm EST to ship on the next business day.
- Art must be submitted in vector format.
- One color/location imprints or engraving only.
- Digital Art proofs are not available on rush orders.
Orders must have established account status in good standing. New customers that have not been approved for credit can pre-pay rush orders by credit card (Visa, MasterCard, Discover or American Express only). Note: credit approval will delay production.
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On-Time Delivery Guarantee
The Safety Award Store has the expertise and technology to keep your order on schedule from start to finish. We keep your event date in mind during the whole order process. The on-time delivery guarantee always depends upon the availability of stock when the order is placed and must be approved by a customer service specialist. If stock is not available within your required time frame, we will make every effort to find a suitable replacement. If we don’t meet your delivery date once approved, you will not be charged for your order. We have not missed a delivery date in 31 years so you are in safe hands!
- Place order online at www.SafetyAwardStore.com and mark Rush Order or call our customer service department at 1-888-289-8635 FREE.
- Complete order must be received before 12:00 pm EST to ship on the next business day.
- Art must be submitted in vector format.
- One color/location imprints or engraving only.
- Digital Art proofs are not available on rush orders.
